Exchange and Return Policy

At Maryoul Nouri, we are committed to customer satisfaction and providing high-quality products. We offer you the option to exchange or return items under the following conditions:
Exchange and return period
  • You may request an exchange or return within 7 days from the date of receiving your order.
  • The item must be in its original condition, unused, and in its complete original packaging.

Cases eligible for exchange and return
  • Defective or Damaged Products: If you receive a product with a manufacturing defect or one that was damaged during shipping.
  • Incorrect Products: If the received item differs from your order (in terms of size, color, or design).
Items Not Eligible for Return or Exchange
  • Customized or personalized products made to the customer’s specifications.
  • Products that have been used or washed.
  • Items purchased during special promotions or clearance sales, unless they are defective or not as described

Return and Exchange Procedure
  • To request an exchange or return, please contact us via:
      • Phone: 0550134761
      • Email: info@maryulnouri.com.sa
    • Please provide your order number, a description of the issue, and photos clearly showing the condition of the product.
    • Once we review your request, we will inform you of the next steps.

Shipping Fees
  • In cases of exchange or return due to our error (defective or incorrect product), we will cover the shipping costs.
  • For all other cases, the customer is responsible for the shipping fees.

Refunds
  • Refunds will be issued using the same payment method used at the time of purchase.
  • The refund process may take up to 14 business days from the date we receive and inspect the returned item.

Additional Notes
  • We reserve the right to refuse any exchange or return request if the above conditions are not met.
  • Please make sure to read and understand this policy before making any purchase.